Refund policy

Last updated: July 5, 2026

Refund & Return Policy

At Royal Box Shop, we take great care to ensure all products meet our quality standards before shipment. We kindly ask that you review this policy before placing your order.

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1. All Sales Final

As our products are packaging materials and often used for business purposes, all sales are considered final.

We are unable to offer returns or refunds for:

* Change of mind
* Incorrect orders placed by the customer
* Ordering the wrong size, quantity, or product

We strongly encourage customers to carefully review all order details before completing their purchase.

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2. Returns

Returns are not accepted unless the item meets the criteria outlined for damaged or defective products below.

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3. Damaged or Defective Items

If your order arrives damaged during shipping or you believe an item is defective:

* Please contact us within 48 hours of delivery
* Kindly provide clear photos/videos of the product and packaging

Once we receive your request, our team will carefully review the information provided, assess the situation, and verify the details before determining the appropriate next steps. Based on this review, we may offer a replacement, partial refund, or advise if the claim does not meet our criteria.

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4. Product Condition & Defect Claims

All items are inspected prior to shipment to ensure they meet our standards.

If you believe there is a defect, please contact us within 48 hours of delivery with supporting evidence.

All claims are reviewed on a case-by-case basis. If a product is determined to have a manufacturing defect or an issue on our end, we will work with you to provide a suitable resolution.

Please note that we are unable to offer refunds or replacements for:

* Damage occurring after delivery
* Improper handling, storage, or use
* Minor variations in color, size, or finish that do not affect functionality

Royal Box Shop reserves the right to make the final determination on all claims.

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5. Refunds (If Applicable)

If a refund is approved:

* It will be issued to your original payment method
* Please allow 5–10 business days for processing

Shipping charges are non-refundable.

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6. Exchanges

We offer replacements only in cases where items are confirmed to be defective or damaged during shipping.

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7. Lost or Delivered Packages

* We are not responsible for packages marked as delivered by the carrier
* If your package is lost in transit, we will gladly assist you in filing a claim with the shipping provider

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8. Order Cancellations

Once an order has been placed, it is processed quickly to ensure timely delivery. For this reason, we are unable to accommodate cancellations.

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9. Contact Us

If you have any questions or concerns, please feel free to reach out:

Royal Box Shop
Email: info@royalboxshop.ca
Phone: 403-425-2025