Shipping policy

Last updated: July 5, 2026

Shipping Policy

At Royal Box Shop, we aim to process and ship your orders as efficiently as possible. Please review the details below regarding our shipping process and timelines.

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1. Order Processing

* Orders are typically processed within 1–3 business days (excluding weekends and holidays)
* During peak periods or high order volumes, processing times may be slightly extended
* Once your order is shipped, you will receive a confirmation email with tracking information

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2. Estimated Delivery Times

Delivery times are estimates and may vary depending on location and external factors:

* Within Canada: 2–8 business days
* United States: 4–10 business days
* International: 7–21 business days

Please note that these timelines do not include order processing time.

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3. Delays

While we do our best to ensure timely delivery, delays may occur due to:

* Weather conditions
* Carrier delays or backlogs
* Customs processing (for international shipments)
* Peak seasons or holidays

Royal Box Shop does not guarantee delivery dates and is not responsible for delays once the order has been handed over to the shipping carrier.

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4. Tracking

All orders are shipped with tracking.

Once your order has been shipped, you will receive a tracking number via email. It may take up to 24–48 hours for tracking updates to appear.

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5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

* We are not responsible for lost or delayed shipments
* Additional shipping charges may apply for reshipment

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6. Lost or Delivered Packages

* Once a package is marked as delivered by the carrier, Royal Box Shop is not responsible for lost or stolen items
* If your package is lost in transit, we will gladly assist you in filing a claim with the shipping provider

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7. Damaged Packages

If your package arrives visibly damaged:

* Please contact us within 48 hours of delivery
* Provide clear photos of the product and packaging

We will review the claim and work with you toward an appropriate resolution.

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8. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

All shipping charges are non-refundable.

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9. Contact Us

If you have any questions regarding shipping, feel free to reach out:

Royal Box Shop
Email: info@royalboxshop.ca
Phone: 403-425-2025